Mphasis’ Net Profit Grows 21.2% YoY in Q3 FY17

Board approves buyback of shares at `635 per Share    

Bengaluru, 31 January 2017: Mphasis Limited (BSE - 526299; NSE - MPHASIS), a leading Information Technology (IT) services provider today announced its financial results for the third quarter ended 31st December 2016. Recently, Mphasis announced the appointment of Mr. Nitin Rakesh as its Chief Executive Officer and Additional Director on the Board with effect from 29 January 2017.

Highlights for Q3 FY17
·         Direct Core revenues grew 1.2% QoQ and 8.4% YoY
·         Robust new deal wins with $ 96 million TCV in Direct International business of which 51% in new generation services
·         HP business grew 1.8% QoQ
·         Operating margins expanded 140 bps YoY to 14.7%
·         Net profit margin improved 220 bps YoY to 13.3%
·         DSO improves by 7 days QoQ to 60 days resulting in strong operating cash generation of `2,601 million during the quarter
·         Board has approved a buy-back at maximum price of `635 per share, aggregating to ` 11,030 million, pending shareholder and regulatory approval.

“We are pleased with the performance this quarter, especially with strong TCV wins. We will continue to build on these and position the company for greater acceleration,” said Nitin Rakesh, Chief Executive Officer and Director, Mphasis.

About Mphasis
Mphasis enables chosen customers to meet the demands of an evolving market place. Recently named by American Banker and BAI as one of the top companies in FinTech and as the “Most Distinguished Digital Company in 2015” by The Economic Times, Mphasis fuels this by combining superior human capital with cutting edge solutions in hyper-specialized areas. Click here to know more.

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Pega Enhances Applications To Enable Banks To Centrally Manage Onboarding And KYC For Both Corporate And Personal Banking For The First Time

Pega Client Lifecycle Management and Pega Know Your Customer streamline expensive and time consuming onboarding processes while improving customer engagement

INDIA – September 15, 2016 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering the world’s leading enterprises with strategic applications for customer engagement, today announced enhancements to its industry leading Pega® Client Lifecycle Management (CLM) and Pega® Know Your Customer (KYC) applications that provide the industry’s first unified solution for managing both corporate and personal banking customer journeys. No other solution allows banks to reduce the massive cost, regulation, and complexity they face from onboarding and offboarding clients across all lines of business on a global scale.

The growing list of complex onboarding and Know Your Customer regulations makes it difficult and expensive for banks to efficiently manage customers across their historically siloed lines of business and legacy systems. By extending the proven Pega CLM capabilities to personal banking channels, banks can drive these processes with a single master view of the client and all related parties, re-using data as they engage across the organization – from buy side and sell side to wealth and personal banking. This combined approach not only reduces costs and streamlines compliance but also provides faster and more consistent customer experiences that reduce the risk of abandonment. 

New capabilities for both corporate and personal banking clients further simplify the massive complexity of driving client lifecycles across lines of business, including:

·         More efficient fund onboarding – Pega’s CLM capabilities for corporate and investment banking have been further extended to include bulk fund onboarding, making it the only application that allows for automated bulk onboarding of funds instead of manually rekeying fund information. Banks can instantly upload these fund details when onboarding a fund manager and add the related products for all or a subset of the funds. This automatically creates cases and related cases and dependencies, applying the right due diligence rules, dependencies, and processes.

·         Integration with industry leading data providers – Pega has partnered with leading service providers such as Thomson Reuters (i.e. World-Check), OutsideIQ, Equifax, NominoData, and Dunn & Bradstreet to develop and deliver APIs for leading sanctions, politically exposed persons (PEPs), high risk customer screening, and adverse media services. Additional partnerships with Kyckr and DTCC (Avox, Omgeo) will complement existing integrations with leading KYC utilities such as kyc.com (powered by Markit and Genpact) and Clarient. These integrations can be fully utilized across personal banking and Pega’s KYC application.

·         Expanded and updated KYC rules – Pega CLM offers full integration with the Pega KYC regulatory rules application. By partnering with leading regulatory advisor and global law firm DLA Piper, Pega KYC provides automated updates to more than 3,500 pre-built due diligence requirements and more than 3,000 pre-configured logic rules for regulations. This enables banks to be in step with changing regulatory requirements, including AML/CTF, FATCA, CRS, Dodd-Frank, EMIR, and MiFID. This also includes recent changes such as the new Fourth EU Money Laundering Directive and FinCEN’s new due diligence and ultimate beneficial ownership (UBO) rules. 

·         Improved customer experience – Pega CLM provides new omnichannel capabilities that enhance the customer experience and drive higher customer satisfaction. Banks can guide clients through pre-defined, intent-led digital journeys with complete transparency across all channels, including mobile, online self-service, and branch.   

Pega CLM is the only globally scalable application for large complex financial institutions to manage end-to-end CLM – from client adoption, enrichment, and KYC due diligence to credit, legal, and risk assessment through to fulfillment – while allowing for multi-jurisdictional, multiproduct onboarding with pre-defined industry best practices. This industry-leading application can be deployed at the world’s largest institutions in as little as three months while speeding time to revenue with new and existing clients. Pega provides deep in-house industry KYC and customer due diligence (CDD) regulatory and onboarding expertise coupled with best-in-class partnerships. Pega’s global team of experts have deployed and built onboarding and KYC solutions for more than 10 years at more than 25 of the world’s largest financial institutions.

Available today, the latest version of Pega CLM and Pega KYC will demonstrated at Sibos 2016 in Geneva from September 26-29, at stand E40. For more information, visit http://www.pegaonboarding.com

“With new cross-border regulatory requirements emerging that increasingly impact global onboarding, it’s imperative banks put their customers at the center of their business to stem rising compliance costs and complexity across jurisdictions and channels,” said Reetu Khosla, senior director of risk, compliance, and onboarding for financial services, Pegasystems. “With these enhancements to Pega CLM, we are extending our decade-long experience powering onboarding and KYC for the world’s largest corporate and retail banks. This will enable the world’s top financial institutions to rapidly implement Pega’s industry-leading applications with industry best practice functionality across multiple lines of business and channels.”

Supporting Resources:  

·         Background: Pega Client Lifecycle Management 

·         Video: Pega Client Lifecycle Management

·         Background: Pega Know Your Customer

About Pegasystems 

Pegasystems Inc. (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega® 7 Platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega® software gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale

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Global Player C-Zentrix Sets Stage for Next-Gen Customer Experience

May 04,  17.40 PM IST || Pocket News Alert

Gurgaon May 04 2016: C-Zentrix, global leader in software products for contact center and enterprise level applications for voice and data has set a new benchmark in taking contact center technology to a completely new level by paving way for seamless 360° experience for the end customer. The contemporary digital age technology sets the pace to proactively engage and delight customers, the middleware component to this experience is the Contact Center  which can be a key business differentiator for contemporary and new age organizations.

Encapsulating C-Zentrix’s Vision 2020 their CEO Saket Setu said “We at C-Zentrix are reimagining and innovating the Contact Centre dynamics to delight our customers’ customers and work collaboratively for their business growth. We are relentlessly working to help integrate analytics into our existing solutions to facilitate smarter and real time decision making for our clients. Befitting the new global trends we would be soon upgrading our solutions from multichannel to omnichannel customer engagement model.”

Setting the tone for this new level of customer connect, C-Zentrix has now pioneered addressing the crucial component in the entire narrative i.e. of the Agent bringing the service, business to the customer and vice versa. C-Zentrix has pioneered itself with the coining of ‘Agent Gamification’., whichrefers to a key aspect in catering to an innovation of various tools with which anagent’s experience can be enhanced as well as made useful whilst waiting in between calls. Products are in the pipeline to address this waiting time as the company seeks to be the world player and the first to address these crucial roles as the product portfolio grows exponentially.

Customers of the 21st century are spoilt with choices and the best way for an organization to leave an impact on the prospect is to enhance his experience through his interaction with the organization’s contact center.  There are manifold benefits of ensuring a world class Customer Experience (CX) through the contact centers as they are the first touch points for a customer’s communication.

Spelling out these advantages of assuring enhanced CX include viz.

•Customer Loyalty

•Client Referrals

•Brand Enhancement

•Improved revenues

Ensuring a distinguished CX through contact centers is also essential when digital disruption has led to multiple channels through which a new age customer can communicate in addition to telephony.

Leap to improved customer experience begins from C-Zentrix’s unique in premise Contact Centre solution which is the world’s only single box solution which can cater to 180 agents simultaneously and is equipped with :-

•IVR- Built on Advanced XML based IVR creator with text to speech and speech recognition functionality.

•ACD- Comes with advanced functionalities like skill based routing, roaming agents, live barge in, call forwarding etc.

•CRM

•Dialler

•Voice Logger

•MIS Reporting

C-Zentrix’s Contact Centre solutions are highly customizable and can be seamlessly integrated with existing CRM platforms like Microsoft Dynamics, Salesforce, Talisman & many others.

C-Zentrix’s existing offerings C-Zentrix Shared Cloud (CSC) and C-Zentrix Dedicated Cloud (CDC) comes to the fore in its infrastructure- less Contact Centers acts a big business enabler for ambitious entrepreneurs. The agile, light on the pocket, hassle free cloud-based solutions are well-equipped to run a small to large-scale call centre set up with a capacity of 5000+ seater concurrently. A monthly pay scheme gives the benefit of putting an entrepreneur’s business idea into practice.

For the existing businesses, the solution also comes handy with swift migration to the platform while ensuring business continuity.

As partners in progress, C-Zentrix facilitates seamless scalability to help their clients migrate from the cloud to their on premise solutions to help them meet their growing business needs. With 500+ customers and over 50000  live licenses, C-Zentrix caters to a plethora of industry verticals like e-commerce, BFSI, Education, Manufacturing, Telecom,BPOs, etc.

About C-Zentrix:  

C-Zentrix is the leading customer experience platform globally, also rated by Gartner. C-Zentrix was built with a vision of creating next-generation, simplified call centre technology offering customer engagement centre to enable better communication and 360° experience for the end-customer. C-Zentrix's single box solution is unique one box customer engagement solution in the world for over 180 concurrent agents. C-Zentrix aims to help organizations across industry verticals to set up and manage their personalized customer engagement centre hassle free at low cost and high efficiency. With a presence across 5 continents C-Zentrix has special focus on emerging markets, and is proud of serving many top enterprises of India.

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JD Institute of Fashion Technology opens its centre in Jodhpur

April 12 2016,  14.18 PM IST || Pocket News Alert

Jodhpur, 11th April, 2016: Now you don’t need to be in Bengaluru or Delhi to be a renowned fashion designer, JD institute announces its B-Town city expansion with fashion designing institute commences in Mohanpura, Jodhpur.

India is a nation with a prehistoric clothing design tradition, yet an emerging fashion industry.

India’s fashion industry is very, very young although to see it today, as published and showcased in national newspapers and magazines, that is hard to imagine. The first professional fashion show held in this country was just over 20 years ago.

JD Institute of Fashion Technology has been a distinctively eminent name in the design fraternity of India for two and a half decades now. Founded in 1988, the institute is more often than ever, looked upon as a nationwide cornerstone for all the fervent aspirants who endeavor to make a lucrative career in the disciplines of either fashion, interiors or jewellery.

The institute has devotedly manifested designers of world class caliber such as Rocky S, Falguni & Shane, Reza, Gaurav Chabra, Urvashi Kaur, Maheka Mirpuri, Nitin- Isha, Niket Mishra to name a few.

Raghuvendra Rathore, Pallavi Jaipur,Rohit Kamra are some of the prominent fashion designers from Rajasthan who have stepped  into the core fashion market.

Mr.Rc Dalal,Executive Director,JD institute of Fashion Technology said,” JD Institute of Fashion Technology focuses on creating the designers of tomorrow.  The institute is committed to anticipating and fulfilling the ever-changing requirements of the design industry by producing world-class designers. In the fashion industry, Jodhpur has always been renowned for royal Indian menswear like bandhgala jackets, Jodhpur jackets and breeches. I am sure,the world will see some of the finest fashion designers from Jodhpur in the future.“

Abhishek Trivedi,Centre Director,JD Institute of Fashion technology,said,” There is an amazing amount of talent in Jodhpur but used to lack professional design training and infrastructure which lead to movement of students travelling to Delhi or Mumbai, like I did. I firmly believe that with the right footwear one can rule the world. Design creates culture, culture creates the value and values determine the future, the whole world will witness the future designed by the students from Jodhpur in the coming time.”

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