Gartner Says Organizations Need to Master Two Dimensions of Mobility

Posted by: at 9/27/2016 03:24:00 am

By 2018, 25 Percent of New Mobile Apps Will Talk to IoT Devices

Key Technology and Market Trends in the Mobile Space Discussed at Gartner Symposium/ITxpo 2016, September 26-28 in Cape Town, South Africa


Bangalore, India, September 27th, 2016 — With the convergence of devices, bots, things and people, organizations will need to master two dimensions of mobility, according to Gartner, Inc. CIOs and IT leaders will need to excel at mainstream mobility and to prepare for the post-app era.

Gartner Says Organizations Need to Master Two Dimensions of Mobility



"The future of mobile will provide ubiquitous services delivered anywhere, by any person or thing, to any person or thing," said David Willis vice president and distinguished analyst at Gartner. "While users are constantly looking for new and compelling app experiences, the importance of apps in delivering services will diminish and the emergence of virtual personal assistants (VPAs) and bots will replace some of the functions performed by apps today. Alternative approaches to interaction and service delivery will arise, and code will move from traditional mobile devices and apps to the cloud," said Mr. Willis.  

Mr. Willis presented these findings during Gartner Symposium/ITxpo 2016, which is taking place here through Wednesday.


Mobile Becomes "Business As Usual"
"The mobile landscape has changed dramatically during the past few years; mobile is no longer a novel technology, but business as usual, for most organizations," said Mr. Willis. In 2016, Gartner forecasts the shipment of 2.37 billion devices (PCs, tablets, ultramobiles and mobile phones), and that 293 million wearables will be sold in the same year. In 2017, Gartner estimates that 2.38 billion devices will be shipped and 342 million  wearables will be sold. 

"The proliferation of mobile devices means that phones, tablets, laptops and wearables are now omnipresent within the business environment, reinventing the way people interact and work," said Mr. Willis. 

Today's tech users are smart and savvy, demanding better features and experiences. The traditional forms of bring your own (that is, devices and applications) will continue to grow, making  bring your own device and bring your own application the norm for the majority of organizations. "Moreover, the arrival of wearables and bring your own "thing" (such as smart kettles, smart power sockets or smart light bulbs) in the workplace will introduce new interaction techniques and new platforms, diluting the need for specific mobile app experiences," said Mr. Willis.  

Much of the innovation in the mobile space isn't taking place inside the smartphones themselves, but in the things that communicate with them. Gartner predicts that by 2018, 25 percent of new mobile apps will talk to  Internet of Things (IoT) devices. 

Most IoT devices that talk to smartphones do so via an app or the browser. "Through 2018, the app will be the preferred mechanism, because it provides a better experience and allows more sophisticated interactions and data analysis, with low-level networking and background processing," said Mr. Willis. 

However, the current dominance of apps is challenged by several trends that, together, Gartner labels the "post-app era". "As new technologies grow in importance as a way to control and interact with things, app interfaces will fade," added Mr. Willis.  

Prepare for the Post-App Era Today

New ways to interact with things will deliver pervasive services, and emerging technologies — such as artificial intelligence, natural-language processing and bots integrated into messaging apps, open new opportunities to interact with users seamlessly. 

 A number of global players are enabling businesses and consumers to "chat" with users on their messaging platform evolving APIs and services so that developers can create their own bots. This concept allows users to chat with organizations to get information, answer questions and transact through messaging or VPAs.

"This means that instead of going into a system and filling out complicated forms with checkboxes, users can ask a bot a question, and it will answer or negotiate on our behalf, based on rules and knowledge in the system," said Mr. Willis. "It will then move to those systems that allow interactions with customers — from marketing to sales."

"Apps are not going away and code isn't vanishing," added Mr. Willis. “The post-app era means that there will be more data and code in the cloud and less on the device, thanks to the continuous improvement of cellular network performance.” 

"The post-app era will be an evolving process through 2020 and beyond," concluded Mr. Willis. "It has, however, already begun, and organizations should prepare for it by being agile and tactical, planning for new skills, assessing the new opportunities created by the post-app era, and developing a digital business strategy that integrates many different technologies." 

About Gartner Symposium/ITxpo

Gartner Symposium/ITxpo is the world's most important gathering of CIOs and senior IT leaders, uniting a global community of CIOs with the tools and strategies to help them lead the next generation of IT and achieve business outcomes. More than 23,000 CIOs, senior business and IT leaders worldwide will gather for the insights they need to ensure that their IT initiatives are key contributors to, and drivers of, their enterprise's success.  Follow news and updates on Twitter using #GartnerSYM.



Upcoming dates and locations for Gartner Symposium/ITxpo 2016 events include:

October 5-7, Tokyo, Japan

October 16-20, Orlando, Florida

October 24-27, Sao Paulo, Brazil

October 24-27, Gold Coast, Australia

November 6-10, Barcelona, Spain

November 15-18, Goa, India



About Gartner

Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. The company delivers the technology-related insight necessary for its clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, Gartner is the valuable partner to clients in approximately 10,000 distinct enterprises worldwide. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, Gartner works with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, USA, and has 8,100 associates, including more than 1,700 research analysts and consultants, and clients in more than 90 countries. 
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