Achieves 95% of RMA TAT with 6 Hubs located in Delhi Ahmedabad, Kolkata, Bangalore, Secunderabad and Cochin through telephonic, e-mail and logistic support.
BENGALURU, India – August 29, 2016 – Corsair®, a worldwide designer of high-performance components to the PC hardware market, today announced that it continues the lead in quantifiable service quality over its rivals by achieving an industry leading 95% TAT (Turn Around Time). They offer email support which includes system configuration, compatibility, technical issues and product specific technical issues within 24-48 hrs of contacting service center. Kaizen Infoserve, the authorized service partner of Corsair with a strong network of 18 service centers across India provides RMA services for entire range of Corsair products in India and has been a defining performer in this impressive run of Corsair’s customer satisfaction drive.
“While buying decisions are influenced by convenience, value for money, majority of consumers make their purchases based on the quality of customer service. Customers want and expect high-quality service, especially as they focus on getting good ‘value for their money’ products,” said M A Mannan, Country Manager – India at Corsair. “This journey, with customer centric approach and strategy of having Kaizen in providing time bound quality service has been fruitful for us. We at Corsair always strive to offer quality stuffs, be it the product offering or after sale support. We are willing to spend more on quality service which substantially increases customers and gains competitive advantage.”
Few customer testimonials:
“Thanks for the swift replies and really appreciate the efforts you guys took to resolve the issue. Hope you guys will continue to deliver to the customers like this” said Tubby Dutta.
“Thank you so much for the quick response, I got the package today. I’ll never stop purchasing corsair products. You have the quickest service ever” said Mahammad Hussain.
All Corsair products are built with quality and has minimal RMA rate. However, service for components segment portfolio is very minimal with an incoming RMA of less than 1% of the sales figures which is remarkable and again leading figure in industry. Servicing of Corsair range of products takes place at their hub – Taiwan following a uniform and industry standard service policy and provides support for partners and the customers. Customers and partners can reach Kaizen through toll free number 1800-425-5464 or indiaservice@corsair.com. Kaizen Infoserve supports services like RMA status update, service center information, RMA generation, product warranty validation, technical and compatibility related issues on the same day. Complete range of stock is maintained at Bangalore hub and required Buffer Stocks at Ahmedabad, Delhi, Kolkata, Secunderabad and Cochin hubs.
Addressing Tier II & Tier II city queries
Customers located beyond a radius of 30km from Corsair service centers can courier the product to any of the nearest authorized service center by following the procedure below –
o Customers can follow the link to find our nearest authorized service center http://kaizeninfoserve.in/contacts.html
o Call the nearest branch and inform about their product being couriered
o Customers are advised to make a note of the model/part and serial number of their product for further reference and tracking. Ensure your complete address is included within the package: Name, Contact number, Email ID, Copy of Invoice and Complete return address with pin code.
o On delivery of the package at service center RMA will be generated and updated to customer. Customers can then check the status anytime using this RMA number at http://report.kaizeninfoserve.in/rma_no_search.aspx
o On completion of RMA process replacement will be delivered at customer address
About Kaizen Infoserve
Kaizen provides an integrated model of Remote and RTB/ Field support for a wide range of IT products and associated software, applications and technologies. The support plans are customized to suit requirements and service levels for different clients. Kaizen services are available from level 1 to level 4 and include Excellence Centre services for certain clients indicating highest level of technical expertise available on that product in India. Whether you are an OEM manufacturer, an EMS company, an Outsourcer, a Distributor, a large corporation or a Retail Chain, Kaizen can partner with you and provide required solution.
About Corsair
Founded in 1994, Corsair supplies high performance products purchased primarily by PC gaming enthusiasts who build their own PCs or buy pre-assembled customized systems. The company’s award-winning products include DDR3 memory upgrades, mobile storage drives, power supply units, solid-state drives, PC speakers, gaming headsets, gaming keyboards, laser gaming mice, system monitoring and control devices, PC cooling products, and computer cases.
Copyright© 2013 Corsair Components, Inc. All rights reserved. Corsair and the sails logo are registered trademarks and Carbide Series and Direct Airflow Path are trademarks of Corsair in the United States and/or other countries. All other company and/or product names may be trade names, trademarks, and/or registered trademarks of the respective owners with which they are associated. Features, pricing, availability, and specifications are subject to change without notice.To know more, visit www.corsair.com