BMC Positioned as a Leader in the Gartner Magic Quadrant for IT Service Support Management for Third Consecutive Year

Posted by: at 8/31/2016 06:13:00 am

BMC’s Remedy received the highest product scores in four of the five use cases for ITSSM Tools in the Critical Capabilities Report

Mumbai, India – August 31, 2016 – BMC, the global leader in IT solutions for the digital enterprise, today announced that Gartner Inc. has positioned BMC as a Leader for the third consecutive year in the August 24, 2016 Magic Quadrant for IT Service Support Management Tools (ITSSM).1 BMC is positioned the furthest for Completeness of Vision in the Leaders quadrant.


BMC Positioned as a Leader in the Gartner Magic Quadrant for IT Service Support Management for Third Consecutive Year
The full Gartner 2016 Magic Quadrant for IT Service Support Management Tools (ITSSM) report can be downloaded here http://www.bmc.com/forms/ITSM-Remedy-GartnerMQ-Q2FY17-PR.html.

“We’re thrilled to be recognized by Gartner in the Leaders quadrant for the third consecutive year, again for being positioned the furthest completeness for vision,” said Robin Purohit, group president, Enterprise Solutions Organization at BMC. “This report validates why more customers are choosing BMC’s Remedy 9 as a smart, beautiful, and powerful service management platform as a foundation for their digital transformation."


In addition, Gartner released its Critical Capabilities for IT Service Support Management Tools, 2016.2 BMC’s Remedy received the highest product scores in four of the five use cases for ITSSM Tools in the Critical Capabilities, including Intermediate-Maturity I&O, High Maturity I&O, Basic Digital Workplace ITSSM, and Advanced Digital Workplace ITTSM.


To learn more about BMC’s ITSM solutions visit http://www.bmc.com/it-solutions/it-service-management.html.


1 Gartner, “Magic Quadrant for IT Service Support Management Tools,” by Chris Matchett, Katherine Lord and Rich Doheny, August 24, 2016

2 Gartner, “Critical Capabilities for IT Service Support Management Tools,” by Chris Matchett and Katherine Lord, August 24, 2016


About the Magic Quadrant

The “Magic Quadrant for ITSSM” evaluates vendors based on completeness of vision and ability to execute, and includes a summary of each vendor, as well as an assessment of each vendor’s strengths and weaknesses.


Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About BMC

BMC is a global leader in innovative software solutions that enable businesses to transform into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management solutions are designed to make digital business fast, seamless, and optimized from mainframe to mobile to cloud and beyond. BMC digital IT transforms 82 percent of the Fortune 500 and serves more than 10,000 customers worldwide.


BMC – Bring IT to Life

BMC, BMC Software, the BMC logo, and the BMC Software logo are the exclusive properties of BMC Software Inc., are registered or pending registration with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. ©Copyright 2016 BMC Software, Inc.
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